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Product·· 3 min read
New: Operations Team Performance Dashboard
A dashboard designed for operations managers.
by HopySuite
Measuring operations team performance is the foundation for improvement. Starting today, HopySuite offers a dedicated dashboard that aggregates all metrics into a single view.
What you can measure
- Average First Response Time (FRT).
- Average conversation resolution time.
- Number of conversations handled per agent.
- Post-conversation CSAT (Customer Satisfaction).
- Escalation rate to manager.
Available for Pro and Enterprise plans
Activate it from Settings → Team → Dashboard. Exportable as CSV for more advanced analysis.
#dashboard#team#KPI#feature
